Returns Policy

RETURNS POLICY

At Corebodi, we are committed to providing high-quality products and ensuring our customers are satisfied with their purchases.

If you are not completely happy with your order, our returns policy is designed to make the process as smooth as possible.

Returns and Refunds

If you are not satisfied with your purchase, you may return it within 30 days of receiving your order for a refund or exchange. To be eligible for a return, the item must be:

Unused, unworn, and in the same condition as received.
In its original packaging with tags attached.
Accompanied by a proof of purchase (order confirmation or receipt).

Please note that customers are responsible for return shipping costs unless the item is defective or incorrect.

Damages and Issues

We take great care in ensuring our products meet high-quality standards. However, if your order arrives damaged, defective, or incorrect, please contact us immediately so we can resolve the issue. To process a replacement or refund, please:

Email us at admin@kaptolgroup.com within 7 days of delivery.
Include your order number, a clear photo of the issue, and a brief description of the problem.
We will assess the situation and offer a replacement, exchange, or full refund, including return shipping costs if necessary.

Exceptions & Non-Returnable Items

Certain items cannot be returned due to hygiene and safety reasons, including:

Personal care items (e.g., skincare, sunscreen, or cosmetics)
Gift cards
Sale items (final sale products are non-refundable unless faulty)

If you are unsure whether your item qualifies for a return, please reach out to our customer support team before initiating the process.

Exchanges

If you wish to exchange an item for a different size, color, or variant, please contact us within 30 days of receiving your order. Exchanges will be processed once we receive your returned item and confirm it meets our return eligibility criteria. If the requested replacement is unavailable, we will offer a refund or store credit.

How to Initiate a Return

To start a return, please follow these steps:

Contact our support team at admin@kaptolgroup.com with your order details and reason for return.
We will provide return instructions, including the return shipping address.
Securely package your item and include your order number inside the parcel.
Once we receive and inspect the return, we will process your refund within 5-7 business days to your original payment method.